Products and care
What materials are used?
Materials vary by product and selected option, including brass, copper, white bronze and oxidized silver. The product description lists the materials and dimensions for each piece. Contact us before ordering if you have a metal sensitivity.
Is a chain or accessory included?
Included items depend on the product and option selected. A pendant, chain, display case or figure accessory may be sold separately. Check the product description and selected option for the package contents.
How do I choose a size?
Compare the dimensions on the product page with a piece you already own. For bracelets, measure your wrist and check the listed fit and size options. Contact us before ordering if a measurement is unclear.
How should I care for my piece?
Wipe gently with a soft, dry cloth and store separately to reduce scratches. Avoid prolonged moisture, perfumes and household chemicals. Brass and copper can develop a natural patina. Avoid abrasive cleaners, especially on oxidized, blackened or mixed-material finishes. Follow any product-specific care instructions.
How do I care for moving parts?
Operate hinges, joints and moving details gently. Do not force a mechanism beyond its normal range. Keep small detachable components together and away from young children.
Orders and shipping
Where do you ship, and what does it cost?
Available destinations, services and shipping charges are shown at checkout for your address. See Shipping Information for current estimates.
When will my order arrive?
Current estimates are 2-5 business days for processing plus 7-20 business days for standard shipping. Any service-specific estimate shown at checkout takes precedence. Customs and local carrier delays can affect arrival.
How can I track my order?
Your shipping confirmation email includes tracking information once your order is dispatched. Visit Track Your Order or contact us with your order number.
Can I change or cancel my order?
Email support@buddhalotus.co as soon as possible. Cancellation requests should be made within 12 hours of purchase. Changes may not be possible after processing or dispatch.
Returns and support
Can I return an item?
You may request a return within 30 days of delivery for eligible unused items in their original condition and packaging. Contact us before returning anything. See Returns & Refunds for conditions and return postage.
What if something arrives damaged or incorrect?
Contact support@buddhalotus.co within 48 hours of delivery with your order number and clear photos. We will review the issue and arrange the next steps. Your statutory rights are unaffected.