Refund policy
Refund & Return Policy
At Buddha Lotus, we are committed to providing high-quality products and a transparent shopping experience. This policy outlines the conditions for returns, refunds, and exchanges.
1. Return Period
Customers may request a return within 30 days of receiving the product.
Requests made after this period may not be accepted.
2. Eligibility for Returns
To qualify for a return:
- The item must be unused, unworn, and in original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
📧 Email: support@buddhalotus.co
Please include:
- Your order number
- Clear photos of the issue
We will review and provide a replacement or refund where applicable.
4. Return Process
To initiate a return:
- Contact us at support@buddhalotus.co
- Wait for approval and return instructions
- Ship the item to the provided return address
⚠️ Returns sent without prior approval will not be accepted.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
We recommend using a trackable shipping service, as we are not responsible for lost returns.
6. Refund Process
Once we receive and inspect your returned item:
- You will be notified via email regarding approval or rejection
- If approved, the refund will be issued to your original payment method
⏳ Processing time: 5–10 business days depending on your bank or payment provider
7. Non-Returnable Items
The following items are not eligible for return:
- Used or worn items
- Personalized or custom-made products
- Items marked as “Final Sale”
8. Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this period, orders may already be processed and cannot be canceled.
9. Contact Information
For any questions regarding returns or refunds, please contact: